Dispatch & Delivery Policy

V is a brand owned and operated by CJS Drinks Company Limited. At CJS Drinks Company Limited we do all that we can to ensure we deliver the best customer experience possible. To achieve this, we use a number of different couriers depending on both parcel size and destination. More information around our delivery and dispatch process is included below.

Please Note — at the moment, V Rum is only available in the UK, if you are interested in obtaining V Rum outside the UK please email customer.services[at]vrum.co.uk.

Dispatch Timescales

We aim to dispatch all orders within 1 working day of the order being placed (Monday – Friday). Orders placed after 1pm, Monday – Friday will be dispatched on the next working day. Orders placed on a Saturday, Sunday or bank holiday will be dispatched on the next working day. Unless shown otherwise, products are only available via our website if we have stock availability of them. If for whatever reason there is an issue with the stock or there is going to be a delay to the dispatch timescales proposed we will contact you and give you the option to cancel your order in exchange for a full refund.

Delivery/Shipping Pricing

We will generate the shipping costs for your order during the checkout process. Unfortunately, certain parts of the UK do carry a higher shipping cost than others and that premium is passed down to you. We do not place a margin on any shipping costs and any special offers, including discounted shipping is funded by CJS Drinks Company Limited at our discretion.

Delivery of your parcel

When your order has been dispatched you will receive a notification both from CJS Drinks Company Limited and, depending on the courier being used, the courier directly providing confirmation of the delivery date and a tracking reference. Unless you have selected the option at checkout (when it is provided) we cannot provide a guaranteed time slot for your delivery but the courier will likely provide a time range during which your delivery will take place.

Given shipment takes place shortly after order and the address details are also used as part of the payment verification process it is unfortunately not possible to change the delivery address of your order after the order has been placed.

Important — If you request the courier leaves your parcel in a safe location, we are not liable for any issues created as a result of this, including if ultimately the location is unsafe and the parcel is damaged or stolen. Specifying the courier leave a parcel is any specific location is done at your own risk. 

Please note —  If your delivery is not accepted on three occasions your order will be returned to us. There will be a cost for re-delivery should this happen.

Multiple Parcels

Depending on the size of your order, we may ship multiple parcels as part of your overall consignment. Please ensure you check with the courier how many parcels are part of the consignment and make them aware if multiple parcels are shown but not provided i.e. it is clear on the consignment that 3 parcels should be provided and only 2 are available. As well as making the courier driver aware, please also make our Customer Service Team aware on customer.services[at]vrum.co.uk.

Missing Parcels

If you have received confirmation from us that your parcel has been dispatched and you haven’t received your ordered within 3 working days, first please consult the tracking information that has been provided to you. If the tracking information does not show anything, is unclear, or details an issue with the delivery of the package then please do let us know and we will do what we can to resolve the issue for you as quickly as possible. 

If we cannot resolve the issue with the current order i.e. the parcel is lost after the courier has tried to locate it, we shall place an insurance claim with them and dispatch a replacement to you. 

Pre-Order Items

If you have placed an order that includes any pre-order items, the whole order will be held until the pre-order items are available. If you would like the items not subject to a pre-order delay then we would always suggest you place 2 orders.

We will publish an anticipated timescale when products will become available if they aren’t available for immediate shipment and are subject to pre-order. If the timescale becomes longer than that expectation, we will notify you and give you the opportunity to cancel the order in exchange for a full refund if you are unhappy with the revised date. If the timescale becomes shorter, we typically will not notify you of an earlier availability date but will progress to shipping. You will then be notified of the delivery as with any other standard order. 

Damaged Parcels

If you parcel is damaged during delivery, you must notify us of this within 14 calendar days of arrival by emailing customer.services[at]vrum.co.uk along with accompanying pictures and a description of the issue. Unfortunately, any notifications after 14 calendar days (which is the time limit placed on us by our couriers) cannot be accepted as a claim can no longer be made.

Anything Else

For any further information or support in relation to Dispatch and Delivery please contact our Customer Services Team on customer.services@vrum.co.uk.

Last Revised July 2023