Terms & Conditions
These Terms & Conditions of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, www.vrum.co.uk (“Our Site”). Please read these Terms & Conditions of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms & Conditions of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
| Expression | Meaning |
| “Contract” | means a contract for the purchase and sale of Goods, as explained in Clause 7; |
| “Goods” | means the goods sold by Us through Our Site; |
| “Order” | means your order for Goods; |
| “Order Confirmation” | means our acceptance and confirmation of your Order; |
| “Order Number” | means the reference number for your Order; and |
| “We/Us/Our” | means V Spirits Company Limited, a company registered in England and Wales under 12071406, whose registered address is 3000a Parkway, Whiteley, Hampshire, PO15 7FX and whose main trading address is Unit 23, Parham Drive, Eastleigh, Hampshire, SO50 4NU. |
2. Information About Us
2.1 Our Site, www.vrum.co.uk, is owned and operated by V Spirits Company Limited, a limited company registered in England and Wales under 12071406, whose registered address is 3000a Parkway, Whiteley, Hampshire, PO15 7FX and whose main trading address is Unit 23, Parham Drive, Eastleigh, Hampshire, SO50 4NU. Our VAT number is 349266078.
2.2 We are regulated by registered under the Alcohol Wholesale Registration Scheme under reference XCAW00000116745.wedf
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Age Restrictions
4.1 Consumers may only purchase Goods through Our Site if they are at least 18 years of age.
5. International Customers
Please note that We currently only deliver within the United Kingdom.
6. Goods, Pricing and Availability
6.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
6.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in print, computer displays and lighting conditions;
6.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
6.3 Minor changes may, from time to time, be made to certain Goods, for example, to reflect changes in relevant laws and regulatory requirements such as labelling requirements or content. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.
6.4 In some cases, as described in the relevant product descriptions, We may also make more significant changes to certain Goods or to the price of those Goods. If We do so and you are a subscription customer with an on-going agreement to purchase Goods, We will inform you 30 days in advance of the changes becoming effective. If you are not happy with the changes, you may end the Contract as described below in sub-Clause 12.1.
6.5 We may from time to time withdraw certain products from sale. If any Goods purchased by you (whether as a one-off purchase or by subscription) are likely to be affected by such withdrawal, We will inform you in writing at least 30 days in advance or less if circumstances do not permit such a level of notice. You will be refunded in full for any Goods paid for that you will not receive due to their withdrawal. Refunds will be made within 10 calendar days of the notification, using the same payment method that you used when ordering the Goods.
6.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that has already been accepted by may affect future orders if you are part of our subscription service.
6.7 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 7 calendar days, We will treat your Order as cancelled and notify you of this in writing.
6.8 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
6.9 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
6.10 Delivery charges are not included in the price of Goods displayed on Our Site. Delivery charges are calculated during the checkout process and occasionally vary based on geographic location.
7. Orders – How Contracts Are Formed
7.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
7.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
7.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
7.4 Order Confirmations shall contain the following information:
7.4.1 Your Order Number;
7.4.2 Confirmation of the Goods ordered;
7.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
7.4.4 Estimated delivery date(s);
7.4.5 If your Order is for the regular delivery of Goods by subscription, details of your subscription, including its duration;
7.5 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 calendar days.
7.6 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.
8. Payment
8.1 Payment for Goods and related delivery charges must always be made in advance. If you have chosen to receive Goods as part of an ongoing subscription, you will be billed in advance before each delivery of Goods as per your chosen subscription.
8.2 We accept the following methods of payment on Our Site:
8.2.1 Visa (Credit and Debit, Consumer and Business)
8.2.2 MasterCard (Credit and Debit, Consumer and Business)
8.2.3 American Express
8.2.4 ApplePay
8.3 If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know.
9. Delivery, Risk and Ownership
9.1 All Goods purchased through Our Site will normally be delivered as follows:
9.1.1 For one-off purchases, Goods will normally be dispatched within 1 working day and delivered within 5 working days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14);
9.1.2 For the ongoing supply of Goods by subscription, Goods will normally be delivered based on the frequency specified at the time of the Order and We will continue delivering the Goods until your subscription expires, or until it is ended either by you or Us.
9.2 Delivery is always subject to our Dispatch and Delivery policy.
9.3 In the unlikely event that We fail to deliver the Goods on time, as described in sub-Clause 9.1, if any of the following apply you may treat the Contract as being at an end immediately:
9.3.1 We have refused to deliver your Goods; or
9.3.2 In light of all relevant circumstances, delivery within that time period was essential; or
9.3.3 You told Us when ordering the Goods that delivery within that time period was essential and we agreed it would be possible to deliver within that time period.
9.4 You may cancel some or all of the Goods under sub-Clauses 9.3 or 9.4 provided that separating the Goods is possible and would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 10 calendar days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Goods.
9.5 In some limited circumstances We may need to suspend the delivery of Goods to you for one or more of the following reasons:
9.5.1 To update the Goods to comply with relevant changes in the law or other regulatory requirements;
9.5.2 To make more significant changes to the Goods, as described above in sub-Clause 6.4.
9.6 If We need to suspend delivery of the Goods for any of the reasons set out in sub-Clause 9.6, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Goods, in which case We will inform you as soon as reasonably possible after suspension). Depending on the timescale of suspension we will agree whether with you if it would be more appropriate to cancel the Contract.
9.7 Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address you have provided.
9.8 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Goods and they have arrived at the address specified by you at the time of ordering.
9.9 Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.
10. Faulty, Damaged or Incorrect Goods
10.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us by email customer.services[at]vrum.co.uk as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund or replacement. Beginning on the day that you receive the Goods (and ownership of them) you have a 14 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
10.2 Please note that you will not be eligible to claim under this Clause 10 if We informed you of the damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of misuse or intentional or careless damage.
10.3 If you are a consumer you have a legal right to a 14 calendar day cooling-off period within which you can cancel and return Goods because you have changed your mind, this is separate to the commitments we make to you under this Clause 10 and is better explained in Clause 11.
10.4 To return Goods to Us for any reason under Clause 10.1, please first contact customer.services[at]vrum.co.uk to explain your issue. We will be fully responsible for the costs of returning Goods and will reimburse you where appropriate.
10.5 Refunds (whether full or partial, including reductions in price) under Clause 10.1 will be issued within 10 calendar days of the day on which We agree that you are entitled to the refund.
10.6 Any and all refunds issued under Clause 10.1 will include all delivery costs for the affected Goods.
10.7 Refunds under Clause 10.1 will be made using the same payment method that you used when ordering the Goods.
11. Cancelling and Returning Goods if You Change Your Mind
11.1 If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete, We have sent you your Order Confirmation and you have received your Goods, i.e. when the Contract between you and Us is formed and delivered upon. You may also cancel for any reason before We send the Order Confirmation.
11.2 If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision within the cooling-off period. You can do so by emailing customer.services[at]vrum.co.uk of your request in each case, providing Us with your name, address, email address, telephone number, and Order Number.
11.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
11.4 Please note that you may lose your legal right to cancel under this Clause 11 if you have opened/unsealed the Goods after receiving them.
11.5 Please ensure that you return Goods to Us no more than 7 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 11.
11.6 You may return Goods to Us by post or another suitable delivery service of your choice to Our returns address at Unit 23, Parham Drive, Eastleigh, Hampshire, SO50 4NU. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 11.
11.7 Refunds under this Clause 11 will be issued to you within 10 calendar days of the day on which We receive the Goods back and they are inspected.
11.8 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods.
12. Your Other Rights to End the Contract
12.1 You may end the Contract at any time if We have informed you of a forthcoming change to the Goods that you do not agree to, as described in sub-Clause 6.5.
12.2 If you no longer wish to receive Goods from Us and wish to end your subscription you may do so by contacting Us as described below. Your cancellation will be effective as soon as We receive it.
12.3 You also have a legal right to end the Contract at any time if We are in breach of it. For more details of your legal rights if you are a consumer, please refer to your local Citizens Advice Bureau or Trading Standards Office.
12.4 You will be refunded in full for any Goods paid for that you have not yet received or will not receive due to your cancellation. Refunds under this Clause 12 will be made within 10 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Goods.
12.5 If any Goods are to be returned to Us as a result of your cancellation under sub-Clauses 12.1, 12.2, or 12.4, We will be fully responsible for the costs of returning those Goods and will reimburse you where appropriate.
12.6 If you wish to exercise your right to cancel under this Clause 12, you may do so by emailing customer.services[at]vrum.co.uk providing Us with your name, address, email address, telephone number, and Order Number.
12.7 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
13. Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
14.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
14.2.1 We will inform you as soon as is reasonably possible;
14.2.2 We will take all reasonable steps to minimise the delay;
14.2.3 To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
14.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
14.2.5 If the event outside of Our control continues for more than 14 calendar days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 10 calendar days of the date on which the Contract is cancelled;
14.2.6 If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so by emailing customer.services[at]vrum.co.uk providing Us with your name, address, email address, telephone number, and Order Number.
15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints, you may contact Us by email at customer.services[at]vrum.co.uk, or by post at Unit 23, Parham Drive, Eastleigh, Hampshire, SO50 4NU.
16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
16.2 All complaints are handled in accordance with Our complaints handling policy and procedure.
16.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
16.3.1 In writing, addressed to Complaints Manager, V Spirits Company Limited, Unit 23, Parham Drive, Eastleigh, Hampshire, SO50 4NU.
16.3.2 By email, addressed to Complaints Manager at customer.services[at]vrum.co.uk;
17. How We Use Your Personal Information (Data Protection)
We will only use your personal information as set out in Our Privacy Policy, available here.
18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
18.2 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
18.3 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
18.4 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
18.5 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.
19. Law and Jurisdiction
19.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England and Wales.
19.2 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms of Sale, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
19.3 If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Revised July 2023
